Privacy, Cookie & Green Policy

Privacy Policy

This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Information the website collects is used to:

  • Fulfil your order.
  • To run and improve this site and the service we provide.
  • Internal record keeping.
  • To send emails and newsletters if you have requested them.

You can manage the information the website holds by logging into your account, where you can change your Email and newsletter preference settings as well as other account information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Your privacy is taken very seriously by us. We do not sell, lease or make available your details to any third party whatsoever other than for the purpose of delivering your goods.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to The Manager, SPC Select Ltd, 34-36 South Street, Lancing, West Sussex, BN15 8AG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and when you return to a website the cookie and your browsing device is recognised. The cookie helps analyse web traffic and allows web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

We use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form. We do this so that we can improve our website and our service to you. You can see how Google Analytics collects & processes data here “How Google uses data when you use our partners' sites or apps”.

We also use Google Analytics Advertising Features. This uses AdWords Remarketing (a remarketing and behavioural targeting service) which uses Google advertising cookies and identifiers. This collects information about your activity when you visit our website and the websites and online services where we show our adverts. This information does not directly or personally identify you and is used to make more relevant adverts. You can opt out of Google Analytics Advertising Features by visiting the Google Analytics Opt-Out page or clicking here https://tools.google.com/dlpage/gaoptout/.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, however, this may prevent you from taking full advantage of the website.

Changes to this privacy & cookie policy

We reserve the right to update this privacy policy at any time and encourage all users to check this page periodically to keep informed.

Green Policy

At SPC Select we take our environmental responsibilities very seriously and we are committed to minimising the impact our business has on the environment. The following are some of the actions we take to achieve this……….

  • Where possible we make every effort to reuse boxes and packaging, customer orders will often be dispatched in boxes that have been previously used, which enables us to use less natural resources.
  • Nearly all our cardboard and polythene waste is recycled.
  • Recycling of paper, cans, batteries, ink cartridges, fluorescent tubes and long life bulbs.
  • Any seed or seed mix bags that we have supplied and that our customers are unable to recycle locally can be returned to us to recycle on their behalf.
  • All staff to be proactive in suggestions and forward planning on environmental issues.
  • Print out documents only when absolutely necessary for the operation of the business.
  • Managers and staff on site to be vigilant on a daily basis to identify and action repairs to leaking taps or cisterns that require maintenance to avoid wasting water and ensure that lighting in unused rooms is turned off.
  • Induction training for new staff and ongoing annual training for the environmental policy.
  • We regularly review our policy in detail, as well as taking action throughout the year if instances arise with which we can implement and change our policy to benefit the environment.

Our reuse & recycle policy

We made the decision that as a company it was more important to limit waste and reuse where possible rather than have the aesthetics of always having brand new packaging. Speaking personally, I much prefer to have an item that I have purchased delivered to my door in the most environmentally friendly way possible.

We actively reuse boxes for dispatching customer orders when we are able to do so. We do this when the boxes are fit for purpose, clean and structurally sound. Because they may have been previously used, they may have had old labels, other company logos or other designs on the box that may make them look untidy. We think this a small price to pay if it means that another box hasn’t had to be manufactured to achieve this. Once you receive the delivery all we ask is that you either make use of or recycle these boxes if possible.

Our seed mixes are supplied in polythene packaging. Although this polythene is recyclable we realise that many local councils do not offer this in household recycling. Although there are places that will take this waste it can be difficult to dispose of in an environmentally friendly way. If you are unable to recycle we are more than happy to have you return all the seed mix packaging to us and we will recycle for you.  If you wish to return the empty bags to us, then any charges you incur will be your responsibility. Many of our customers purchase the same products regularly and so are able to collect a fair number of bags before sending. If you wish to return to us to recycle on your behalf, our delivery address is SPC Select Ltd, 34-36 South Street, Lancing, West Sussex, BN15 8AG.

Neil Martin

Managing Director